Reference

Our Privacy Policy – What We Collect and Why

When you open an account with maxwin login, we collect personal information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and keep your…

Account verification & KYCPayment & withdrawal dataDevice & login activity tracking
maxwin login Our Privacy Policy – What We Collect and Why
REACH OUT ANYTIME

How to Contact Us About Your Privacy

We're here to answer questions about your data, help you update account information, or respond to data requests.

Live Chat Support Available 24/7 in English. Use live chat in your account lobby to ask about your data, request exports, or report privacy concerns. Our team responds within minutes.
Email Support Email privacy requests to [email protected]. Include your account username and describe your request. We reply within 24 hours with confirmation and next steps.
Account Settings Update your phone number, email address or payment details anytime in Account > Privacy & Security. Changes take effect immediately; withdrawal addresses update after your next verification.
DATA SECURITY PRACTICES

How We Protect Your Information

Your account data is encrypted in transit and at rest using industry-standard TLS 1.2 protocols. We store payment information on PCI-compliant servers separate from your login credentials.

Encryption & Storage

All personal and payment data encrypted with TLS 1.2. Payment details stored on separate PCI-compliant servers. Database backups secured offline. Regular security audits conducted quarterly.

Two-Factor Authentication

Enable 2FA in Account > Security to require a code from your phone when logging in. Protects your account even if your password is compromised. Setup takes under one minute.

Fraud Monitoring

Our team reviews every DANA, OVO, GoPay and QRIS transaction for unusual patterns. Flagged deposits and withdrawals are verified by phone or email before processing.

Data Retention

Active account data kept for account duration plus two years post-closure. Payment records retained for seven years to meet local financial-reporting rules where local law permits.

Your Right to Access

Request a complete data export anytime via [email protected]. We provide all personal, payment and activity records held on your account within five business days.

Correction & Deletion

Update your phone, email or address in Account Settings instantly. Request deletion of inactive account data by emailing support with your username; we comply where local law permits.

Your Privacy Questions Answered

Read answers to the most common questions players in Denpasar and across Indonesia ask about how we handle personal data, payment information and account security.

When you close your account, your personal details remain encrypted for two years in case you return or we need to settle disputes. Payment records stay for seven years to meet financial regulations where local law permits. After that, data is permanently deleted. You can request immediate deletion of non-regulatory data by emailing [email protected].

No. Your DANA, OVO, GoPay and QRIS transaction details are shared only with payment processors to complete deposits and withdrawals, and with fraud-prevention services to protect your account. We never sell or rent your data. Where local law requires disclosure, we notify you first.

Open Account > Security in your lobby and toggle 2FA on. Choose SMS or email delivery for your verification code. Every time you log in from a new device, you'll be asked to enter the code sent to your phone or email. Setup takes under one minute.

Yes. Email [email protected] with your account username and request a data export. We'll send you all personal information, payment records, deposit and withdrawal history, and login activity as a single file within five business days at no cost.

We use cookies to keep you logged in, remember your preferences and detect fraud. Essential cookies cannot be disabled as they protect your account. You can disable marketing and analytics cookies in your browser settings without affecting your ability to deposit, play or withdraw via DANA, OVO, GoPay or QRIS.

We retain DANA, OVO, GoPay and QRIS transaction records for seven years to comply with local financial regulations where local law permits. You can view your full deposit and withdrawal history anytime in Account > Transactions. Older records are archived but available upon request.

Contact our support team immediately via live chat or email [email protected]. Change your password instantly in Account > Security. Enable two-factor authentication if not already active. Our fraud team will review login activity for your account and lock it if unauthorized access is detected.